Frequently Asked Questions
Crestline makes it easy to submit your artwork and message. We work with these common types of art files:
We ask that you send us instructions for any additional information for your artwork. Four-color process or dye sublimation items images should be at least 300dpi at the size that they will be printed. If you are submitting a layout, please also send each of the images from the layout as individual files. We will work to optimize your brand message on your selected products. This sometimes may result in image or imprint adjustments.
Only have access to your logo on a T-shirt or napkin? Don’t worry about it! We know that it’s often difficult to get ahold of a high-resolution image of your logo, so Crestline’s Graphics team is ready to work with any type of logo you may have available.
You may upload your art online while customizing your or email your artwork to firstname.lastname@example.org. Please be sure to include your order # and contact information.
How will I know what my items will look like with my logo? Will the dotted lines in the proof print on the product?
After you submit your order, we will email you a digital proof of your final product to approve before you are charged. Although there are dotted lines in the proof to represent and give you a visual of the imprint area that we will be working within, these lines will not print.
Production days are the number of working days it takes a supplier to fill your order. Production time begins after your order has been processed and you have signed off on your proof. Note that production times do not include weekends or holidays. Most items take about 4-5 production days, plus a few more days for shipping.
The time to produce and ship an order is different for every product that we carry and production times start after proof approval and payment. It’s best to plan ahead and order your items well in advance of your event. However, we know that is not always possible. For situations where you need custom products ASAP, we have a collection of rush service items that can be produced in 24 hours.
We accept three different forms of payment: Credit Card, Check and or Purchase Order. The Credit Cards accepted are Visa, MasterCard, American Express, and Discover Card.
Purchase Orders are subject to credit approval.
If you would like a sample to help decide, up to $10 in samples will be sent to you at no charge. Products are random imprints and colors. Crestline reserves the right to limit or refuse to send requested samples.
Please call 866-488-4975 and a Customer Service Representative will assist you with your sample request.
If you’d like to cancel or change your order, you can do so at any point in the process up to the time that it goes into production. Once an order has entered production, the order cannot be cancelled as it has been customized to your specifications. If you’d like to make a change or cancel before your order has entered production, please contact your Promotional Products Consultant.
Returns: We promise that your custom imprinted items will be delivered as approved, free from material defect, or Crestline will issue you a refund. Because our products are customized, we cannot accept any returns, outside of material defects, on products once printed with your design. We're confident that you'll know just what your product will look like before you buy with our free virtual proof and sample program.
Disclaimer: Crestline takes great care to make certain that products advertised on our website appear as true to their actual colors as possible. Due to the wide variation in color presentation among computer monitors, however, it is impossible to ensure that all customers will receive an accurate representation. For this reason, we regret that we cannot guarantee product colors will match customer expectation. Crestline offers up to $10 in product samples (excluding apparel) free of charge as a service to our customers. If you are uncertain about a specific product or color, please request a sample.
In select product cases CA Prop 65 requires warning labels to be applied to products or product packaging being sent to and used in that state. In such cases customers will be given notice prior to orders being dispatched for production, allowing for product substitutes if desired. If you would like more information or have any concerns, just send a note to email@example.com or call 866-488-4975.
If you no longer wish to receive a catalog in the mail, give us a call at 1-866-518-7609 or email firstname.lastname@example.org.
Crestline, a wholly-owned subsidiary of Geiger Bros., is the sole owner of the information collected on www.crestline.com. We collect personally identifiable information from our users at several different points on our web site. Crestline is committed to protecting the privacy of users of this web site and the information you provide.